Questionnaire
State of Business Technology
State of Business Technology Questionnaire
State of Business Technology Questionnaire - v2
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Introduction and Demographics
Hello, what's your name?
Where should we email the "State of Business Technology Report" when it is published?
Where are you located?
Your role:
- Please Select -
I am a business owner or executive
I am a business team/operations manager
I am a CTO/CIO/IT Administrator
I am an employee in an IT team
I am an employee in a business team
Other
What industry are you in?
- Please Select -
Healthcare
Manufacturing
Professional Services
Education
Nonprofit
Other
Roughly, what is the size of your organization in terms of employees?
- Please Select -
Fewer than 10
11 to 50
51 to 500
501 to 1,000
More than 1,000
Who is responsible for managing your organization’s technology?
- Please Select -
We have an internal technology team.
We outsource it to a managed services provider.
We use a combination of internal and outsourced IT support.
We don’t have a dedicated technology team or outsourced provider.
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IT Strategic Planning
What is your estimated annual IT spend?
Skip if you are not sure
Is there an increase or decrease in your IT budget for 2022?
- Please Select -
Increase
Decrease
No change
Not sure
Which of the following best describes your organization's business technology? (Select all that apply)
- Please Select -
IT is a proactive support function.
IT is key to achieving our performance objectives and goals.
IT is key to innovation.
IT is key to gaining or maintaining customers and/or market share.
IT is critical to running our business operations.
IT is a reactive firefighter.
What are the biggest IT challenges you currently face or anticipate facing in the near future? (Select all that apply)
- Please Select -
IT infrastructure quality
Lack of resources and expertise to manage our business technology
Cost of upgrading or maintaining our technology
Migrating to the cloud
Collaboration limitations
Mobile accessibility
Provisioning hardware to remote employees
Tracking inventory and licenses for remote employees
Implementing security precautions and dealing with security breaches
Shipping delays or logistical disruptions
Juggling multiple contractors for business technology
Low performance from technology providers
Other
Over the next two years, what are some key priorities for improving the performance of your business? (Select all that apply)
- Please Select -
Taking advantage of emerging technologies (e.g., AI, serverless computing, serverless printing, blockchain, big data)
Improving IT management and reporting
Leveraging third parties for expertise
Freeing internal resources to work on strategic opportunities
Migrating IT service to the cloud
Improving security posture
Making IT costs more predictable
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Our organization’s IT strategy aligns with our business strategy.
Our IT processes are standardized and well documented.
We have well-defined processes in place for managing IT third-party vendors.
Our service levels are defined and adhere to all core IT services (e.g., availability, responsiveness, resolution times).
Where do you expect most of your IT budget to go in 2022?
- Please Select -
Hardware
Software
Hosted/Cloud-based services
Managed services
Not sure
What are the biggest drivers of new technology investment in your organization? (Select all that apply)
- Please Select -
Technology obsolescence and end of life (EOL)
Upgrade/Refresh cycles
Increased security concerns
Changes to business operations post-pandemic
Supporting a remote/hybrid workforce post-pandemic
Employee growth
Business growth
Business priority changes
Increased priority on IT projects
End-user needs
Software/Application compatibility
New technology features
Budget availability
Hardware compatibility
Changes to regulations/compliance standards
Need for better technology expertise
Need for better customer support
What emerging technologies do you plan to adopt in the next two years? (Select all that apply)
- Please Select -
IT automation technology
Gigabit Wi-Fi networking
Internet of Things (IoT)
Virtual desktop infrastructure
5G technology
Serverless printing/cloud-based print management
Serverless computing
Artificial intelligence
Edge computing
3D printing
Virtual reality technology
Blockchain technology
Other
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Cybersecurity
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Our IT infrastructure security is proactively maintained and managed.
Our data is protected and can be restored no matter what disaster occurs.
All employees receive regular cybersecurity awareness training.
We carry at least $1 million per occurrence and $2 million of aggregate cyber liability insurance coverage for our business.
We use multifactor authentication (MFA) across all critical business applications.
We conduct a regular (at least once per quarter) technology assessment of our network, computer systems, processes, and people to identify where we are not meeting security best practices.
We are meeting all compliance requirements and are not at risk of compliance violations.
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We regularly review our backup strategy and adhere to a documented backup retention process.
We have a designated person/team/outsourced security expert that manages the administration, operation, monitoring, and maintenance of our firewall infrastructure.
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Cloud
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We are taking steps to transition our legacy on-premises technology to the cloud.
Our IT infrastructure allows for easy remote access and file sharing.
We can easily scale our cloud resources to meet sudden changes in workload or headcount.
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Cabling, Carrier Services & Wireless
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The cabling in our network meets the current minimum requirements of Cat5e or Cat6, and can support today’s technology.
Our wiring closet is well organized and has proper wire management, and wires are labeled for easy identification throughout the office.
Our bandwidth/internet speed is sufficient for everyone in our organization to easily complete their day-to-day business functions.
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We are taking steps to upgrade to the latest Wi-Fi technology standard.
We have a defined process for managing and securing our wireless access points.
Our phone/communications systems easily redirect to mobile numbers.
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Collaboration, Communication & Remote Work
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We have dedicated computers for remote workers.
Our organization has created and disseminated a work from home (WFH) policy defining which cybersecurity tools remote workers are required to use.
We only use company-controlled devices that are properly secured.
For employees on mobile devices, we have a mobile device management (MDM) solution in place.
We can conduct virtual meetings free from technical issues.
Our organization has implemented a method of communication besides email (e.g., Teams or Slack for text messages, Stream or Loom for video messages).
Our organization uses project management software, and all employees are trained on it.
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Our organization requires employees to enable automatic updates for their security programs and operating systems.
Which of the following are barriers to collaboration in your organization? (Select all that apply)
- Please Select -
Our teams struggle to focus on tasks due to too many software tools.
Legacy systems make it difficult to implement new tools.
We lack collaboration tools.
Our software and files are not well integrated.
We have varying preferences among teams for devices, platforms, etc.
Collaborative working is not seen as a key business driver.
We have concerns around the security of collaboration tools.
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Office Technology (Printers/Copiers/Scanners)
What office technology initiatives has your organization adopted or plans to adopt in the next two years? (Select all that apply)
- Please Select -
Print/Copy volume audit (how many pages were printed/copied and by whom)
Cost per operation audit (how much it costs to print, copy, or scan a page/document)
Shared network printer rollout
Printer consolidation program
Introduction of multifunction devices
Enhancement of secure printing technology
Serverless printing/cloud-based print management
Optimization of document management tools
Optimization of mobile printing capabilities
Not sure
In general, how does your organization pay for printing and copying? (Select all that apply)
- Please Select -
We buy and manage our own printers and copiers.
We buy and manage our own printers, but copiers are leased and paid for on a per-page basis.
We have a fully managed print service with printing/copying paid for according to the number of pages printed/copied.
We have a fully managed print service included as part of a wider IT outsourcing agreement.
We have another kind of managed print service (please specify).
Which of the following challenges do you face with your company’s use of printers/copiers/scanners? (Select all that apply)
- Please Select -
Print and copy data security
Inefficient scanning workflow
Print supplies taking up too much space
Sending and executing print requests
A lack of features for printing, copying, or scanning
Poor service, support, and response times from our service provider
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
We are only paying for what we use (i.e., for the pages we print).
We have adapted our printing/copying/scanning to the current landscape toward a paperless environment with more mobile and remote work.
We are running business-grade document management technologies, not consumer-grade equipment.
Do you agree or disagree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Our copy usage and maintenance are not bundled with our copier lease.
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