Field Service Technician

MBM Technology Solutions, with employees throughout Michigan, currently services financial, medical, dental, service and industrial accounts both locally and nationally.  Over the past 30 years, MBM Technology Solutions has established themselves as a premier provider of technology solutions designed to meet the needs of their clients' in network design, implementation and management, network security, disaster recovery, hardware maintenance, managed print, telephony systems, structure cabling and cloud storage backup.  We are also Southeast Michigan’s Premier Dealer for Konica Minolta's complete line of award-winning office systems, digital presses, production printers, printers, as well as an extensive portfolio of document management and workflow solutions.  We partner with manufactures such as Hewlett Packard, Check Point Software, Symantec, Lenovo, IBM, Barracuda, and Avaya.  We provide small and medium size businesses with managed technology solutions designed to save companies money, keep them secure, and minimize technology down time.

Headquartered in Troy, Michigan, MBM has a reputation of offering exceptional service to our customers and we are looking for the right candidate as a Field Service Technician (Computer and Printer Repair Technician)

Responsibilities Include:

  • Repair, upgrade and troubleshoot computer hardware components (servers, workstations, printers and related peripherals).
  • Maintain customer relations tomeet or exceed their satisfaction.
  • Correctly diagnoses problems and follows recommended procedures with minimal assistance.
  • Protects the integrity of sensitive information as it pertains to both company and customer.
  • Promotes innovated ideas to customers

Minimum Requirements:

  • 3-5 years repair experience with computer and printer devices
  • A+ Certification
  • Analytical mind and strong problem solving abilities
  • Strong communication skills
  • Ability to be customer focused. Promote company and services when communicating with customers. Provide service while maintaining profitability.