CUSTOMER DRIVEN PLANNING
Whether you need to upgrade or replace your current telephone system, integrate voice and data applications, or obtain a comprehensive telephone maintenance agreement, experienced MBM sales consultants and engineers are ready to assist you.
SUCCESSFUL DESIGN AND LAYOUT
As technology continues to evolve, the communications environment can be incredibly complex. Without a knowledgeable partner to keep your communications systems current, your business may struggle. Make MBM that partner in offering the expertise to help you work smarter with less risk.
FULL SERVICE COMPANY
MBM is a full service computer and telephony company, providing comprehensive solutions for your communications needs. From cabling for voice and data, to design and implementation of computer-telephony applications, MBM’s experienced staff is available to provide a full range of options. We also offer a full complement of broadband network services including DSL, ISDN-PRI, T1 and Frame Relay.
Your telephone system is installed to your specifications by MBM trained technicians. These experts install the hardware as well as the structured cabling system, complete the connections and integrate active electronics. All MBM installations are done to rigid industry standards. We feature:
- National support with a local help desk
- One call for support anywhere nation wide
- Remote system management
- Certified technicians
- Certified VOIP installation technicians
- 24x7 support nationwide
- 24-hour response for moves, adds and changes (most major cities)
- Coordination with local and long distance carriers
- Annual phone bill analysis
- CLEC Business Partnership
- Personal project coordinators for new installations
- Computer telephony integration
- Call center applications and management
- Call tracking and call reporting software implementation
- Virtual office connectivity
FULL COMPLEMENT OF TELEPHONY APPLICATION ENABLING SOLUTIONS
MBM is committed to partnerships with the best manufacturers and service providers in the industry. These valued relationships allow us to empower our clients with the tools to increase both employee productivity and customer service levels while minimizing total cost of ownership of today’s technology. We will successfully implement applications that will allow you to:
- Automatically see customer records with received calls by linking PCs, data, and telephones.
- Improve customer service by providing callers direct access to knowledgeable employees.
- Increase productivity and service levels with anywhere, anytime access to messages.
- Reduce toll charges with VOIP, least cost routing and toll restriction.
- Minimize technical support staff requirements through remote administration capabilities.
- Maximize investment protection with scalable systems architecture.
- Add hours of productivity with wireless mobility.
DEDICATED TO YOUR SUCCESS
MBM is dedicated to responding to the needs of your business. Using proven planning methods, expert technicians, and the latest technology we can guarantee your business a reliable communications system designed for your specific needs to help you stay ahead in today’s competitive marketplace.